Eric has extensive experience doing technical work, and has written documentation for the following:

  • Software and automated solutions he created (e.g. how to generate automated reports)
  • How to use software (e.g. adding work email accounts to Thunderbird email client)
  • Conducting surveys and assessment
  • How to use specialised equipment (e.g. bulk OMR scanners, paper collator machines)

Once Eric understands how systems work, he is able to provide simple and clear explanations to non-technical people on what to do with them.